Refund Policy

1. Right of Withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason.

2. How to Request a Refund

Contact us at contact@braxylonshrel.world with your order details. We will process your request promptly.

3. Return of Goods

Goods must be returned in original, unopened condition where possible. You are responsible for return shipping costs unless the product is defective.

4. Refund Processing

Refunds are processed within 14 days of receiving the returned goods. The refund will be made using the same payment method.

5. Defective Products

If you receive a defective or incorrect product, contact us immediately. We will arrange a replacement or full refund including return shipping.

6. Exceptions

Perishable or personalised items may be subject to different return conditions as permitted by law.

7. Contact

Braxylonshrel, Sähkötalon alakerta, Kampinkuja 2, 00100 Helsinki, Finland. Email: contact@braxylonshrel.world